YES, we offer free shipping within the United States mainland. Normally, you will be able to get your products 5-7 Business days.
NOTE: If customers fail to be at the location to receive the package and/or refuse to work with us and the shipping company to retrieve the package, which results in the package being sent back to us, the shipping cost will be charged (It can be very costly up to several hundreds of dollars).
How will my order be shipped?
Most fixtures will be shipped by UPS, FedEx or USPS. For any specific delivery needs, please contact our Customer Support at email@example.com.
Where will my order be shipped from?
Depends on the products' availability, products will be shipped from our warehouse in the United States.
When will my order arrive?
US Stock items are usually delivered in 5-7 business days with free shipping.
Where do you deliver?
Shipping is only valid for shipping addresses in the United States（excluding Alaska, Hawaii, Puerto Rico, and Guam）e. If you are not in United States and would like to purchase from us, please contact our Customer Support at firstname.lastname@example.org
How can I track my package?
You will have a tracking number after the order is shipped and you will be able to track the package on the logistics company's track tool.
What if I cannot find my package?
In rare cases, you may not be able to find their products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and we will make sure that you will receive the product that you ordered. Please do reach us within 30 days. After that, package lost claims can not be filed with the shipping agent and there is nothing we can do.
There are several possibilities:
The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
The package could be indeed lost. If you have waited for 2 business day and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at email@example.com. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verify that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the lost if customer refuse to work with us to start the investigation.
It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!
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